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Pay Online or By Phone

EFFECTIVE APRIL 1, 2013 - IF YOU RECEIVE A DOOR HANGER, YOU MUST PAY THE ENTIRE BALANCE DUE, INCLUDING THE DOOR HANGER FEE, TO AVOID BEING DISCONNECTED.

***Please Note***  If your meter has been pulled for non payment and you want your meter reset after hours, you will need to call 615-758-2840 for a reset and you will need to pay in person when your meter is reset.  If you make a payment online or by phone, you will not be reset until the next business day during regular business hours.

~~~~~~WINDOWS 8 USERS USING INTERNET EXPLORER 10~~~~~~

If you receive an error message when attempting to log into our Online Bill Pay application, please take the following steps:

1.  Right click on the top bar within IE10 and check, "Menu Bar"

2.  Click on "Tools"--capatibility view settings

3.  Check, "display all websites in compatibility mode" or just click on "add" to add a certain site to be viewed in compatibility mode.

We apologize for any inconvenience this may cause.

QUICK PAY

We have a new payment option.  Please click "Make Online Payment" below.  Follow these instructions:

1.  Choose the second option on the online bill payment screen "Pay bill without logging in."

2.  Enter your entire account number except for the last 2 digits that will begin with 7, 8, or 9.

3.  Enter your tenant number which is those last two digits of your account number that will begin with 7, 8, or 9.

4.  Follow the onscreen prompts and be sure to wait until you get a confirmation number.

The quick pay option is only to pay your bill; if you want to view billing, usage, or payment history, you will need to register your account as per the instructions below.

Our online payment system requires that you create a user name and password.  This is created by you, the user.  Once you have created a unique user id and password, you will also need your West Wilson Utility District account number, which is on your bill.  Once your online account is established, you will only need your user name and password for future visits to make payments online.

Some helpful hints for setting up your online account:

Choose the first option on the online bill payment screen "Log in to pay bill, view usage, more"

  • You will be emailed a temporary password.  When you go back to the Login screen, your email address is your user name.
  • Once you have logged in with your temporary password, you will create your own unique password.
  • To link to your water account, click on the box "Link to Another Account" in the upper left of your screen.
  • ACCOUNT NUMBER - Enter your account number, leaving off the last two zeros before the space as well as the last two digits.
  • TENANT NUMBER - Enter the last two digits after the space(begins with 7, 8 or 9).  Please note, you will not enter the 00 that comes directly before the space in either box.
  • PIN - create a four digit Personal Identification Number of your choice. (we will have no record of this number)
  • ALIAS - This is a name that you choose to identify your account.  For instance, Home, Business, Irrigation, etc.
  • You will now have access to your account information.  Click on the buttons at the right to see the various information, update your account or make a payment.

 

Please read the helpful hints listed above before beginning the process of registering on the new online payment system.

Make Online Payment

All payments made by credit card are assessed a 2.8% convenience fee.

EFFECTIVE APRIL 1, 2013 - IF YOU RECEIVE A DOOR HANGER, YOU MUST PAY THE ENTIRE BALANCE DUE, INCLUDING THE DOOR HANGER FEE, TO AVOID BEING DISCONNECTED.

***Please Note***  If your meter has been pulled for non payment and you want your meter reset after hours, you will need to call 615-758-2840 for a reset and you will need to pay in person when your meter is reset.  If you make a payment online or by phone, you will not be reset until the next business day during regular business hours.

Payment by Phone

You can securely make credit card payments by phone by calling 877-201-3741 24 hours a day.  You will need your water account number as well as your credit card information.  You will need to enter all digits of your account number with no decimals or spaces.


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